Cancellation & Refund Policy
Clear guidelines on order cancellations, defective item claims, and refund processing.
Customer Satisfaction & Policy Commitment
At Beaded Bliss, we take pride in stringently handcrafting and inspecting every bracelet before dispatch. We want you to love your handmade gemstone piece. Below are the terms outlining how cancellations, returns, and refunds are handled.
1. Order Cancellation Policy
We understand that plans can change. You may cancel your order subject to the following criteria:
- Cancellation Window: Orders can be cancelled prior to dispatch or handbeading completion.
- Post-Dispatch Restrictions: Once an order has been handed over to our courier partner or dispatched for delivery, it cannot be cancelled.
Email us immediately at beadedbliss.label@gmail.com or call/WhatsApp +91 8590751351 with your Order ID and cancellation request.
2. Return & Replacement Eligibility
Due to hygiene standards and the intimate wearable nature of handmade gemstone jewelry, we do NOT accept returns for change of mind or personal preference shifts after receipt.
Returns, replacements, or refunds are accepted strictly for pieces that arrive in a damaged, defective, or incorrect state.
3. Damaged or Defective Item Claims (within 48 Hours)
If your bracelet arrives damaged during transit (e.g., snapped elastic cord or broken clasp), please follow these steps:
- Contact us within 48 hours of delivery at beadedbliss.label@gmail.com or WhatsApp +91 8590751351.
- Include your Order ID and Razorpay Payment ID.
- Provide clear photo and/or video evidence of the damaged piece and outer packaging.
Upon verifying the defect, our team will dispatch a complimentary replacement or initiate a full refund.
4. Non-Returnable & Non-Refundable Items
The following items are strictly non-returnable and non-refundable:
- Jewelry showing signs of physical wear, chemical exposure (perfumes, water damage), or customer-inflicted damage.
- Bracelets altered, resized, or re-strung by third parties.
- Customized, personalized, or final clearance items.
- Claims submitted after the 48-hour post-delivery window.
5. Refund Method & Processing Timelines
When an order cancellation or defective item claim is approved for a refund:
- Refund Source: Refunds are credited directly back to the customer's original payment method via Razorpay (UPI, Credit/Debit Card, NetBanking, or Bank Account).
- Processing Timeline: Once initiated, refunds typically reflect in your account within 5 to 7 business days, depending on your card issuer or banking institution.
6. Refund & Support Contact
For any questions or assistance regarding order cancellations and refunds, reach out to our team: